SAXO BANK Clients – Important Information

Due to the rapidly evolving business and regulatory landscape on a global scale, we have made the strategic decision to focus on specific regions. As a result, we will no longer be able to service clients residing outside our targeted markets.  

At this time, our primary focus is to assist all affected Saxo Bank clients through this transition. Below, you will find essential information to facilitate a seamless offboarding process.

Timeline and important dates:

11th November 2024

Reduce-only restrictions will be applied to all accounts that have received the termination notice. You may still execute trades to close your existing positions, but opening new positions will not be permitted. We recommend that all clients make the necessary arrangements promptly to avoid any disruption to your trading activities and ensure the timely return of assets to you.

Here's what you can do:

  • Close-off positions
    Manage and close your existing positions. Thereafter, you can withdraw the funds to your bank account. 
    • Transfer your assets
      Continue to keep your securities by transferring them to another financial institution.
      Request a securities transfer
    • Withdraw funds
      Have your funds returned to and transferred back to your bank account.
      Withdraw my funds
  • Historical Reports
    Download and save your transaction records. You will not have access to these transactions once your Saxo account is closed.

Frequently asked questions


Accounts

You will not be able to open new positions but will be able to place trades in order to close existing positions. Aside from this, you will still have access to most account features, this includes the ability to fund and manage your margin positions, and to add a bank account for withdrawal purposes.
To retrieve your User ID and/or Password, refer here.
Your account will be terminated if you reside outside of Saxo's target region. Your nationality is not relevant in this matter.
If you do not find a suitable place to go, your money and assets will remain in your Saxo account, although trading with Saxo is no longer possible. You can log in to your account at any time to withdraw or transfer funds. 

Transfer of securities

To ease your transition, Saxo is waiving our stock transfer fee until December 31 2024.
Saxo does not accept transfer of securities to accounts not in your name.
You can get in touch with our client service team through the different channels here.
You will need to check with your financial institution if they would be willing to receive the securities. You may also contact us here and our support team will provide you with an update on the status of your position.

Withdrawal of funds

Saxo does not accept transfer of funds to accounts not in your name.
Saxo does not charge any fees for withdrawals submitted via the online cash withdrawal module on the platform.
Saxo does not issue cheques or offer cash withdrawal services.
Option 1 - Deposit Funds to Register Your Bank Account:
  • Deposit a small amount of funds into your Saxo account from your bank account.
  • This will register your bank account with Saxo.
  • Once registered, you can withdraw funds to this same bank account.
Option 2 - Submit a Fund Transfer Request Form:
  • Fill out and submit the fund transfer request form.
  • Provide bank statement of your receiving account: showing your name, bank name, and account number.
  • Provide identification document (ID card or passport).
  • Provide signature sample: If you have not previously provided a signature sample, please provide an official document with your signature, such as a signed passport, at the time of withdrawal.
Confirm with your bank whether they can accept money from Saxo. If they confirm, you can submit a Fund Transfer Request and withdraw to a mainland bank.
You can transfer your portfolio to another broker.

Saxo in APAC

No, Saxo Bank is not ceasing all operations in the APAC region. Saxo has announced the closure of its offices in Hong Kong and the cessation of services to clients in Mainland China and Taiwan, but will continue to operate in the APAC region. Saxo Bank's APAC regional hub in Singapore will maintain its operations in the region, primarily through this hub and one of its global offices in Singapore.

If you are unable to find what you are looking for, please find the different ways you can contact us here and we will do our utmost to support you.

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